FREE SHIPPING U.S ORDER $59+

FAQs

HOW DO I PLACE MY ORDER? 

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order. 

We’ll prepare your order and let you know when it's on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

I NEED HELP WITH A LATE ORDER.

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How to handle when the carpet is wrinkled due to transportation?

Crease removal illustration:

The first: You can use a steam iron (automatic water spray), repeatedly iron on the carpet crease until the carpet crease is removed, or put a wet towel on the carpet, you can use an electric iron to directly touch the carpet until The carpet is flat.

The second method (the easiest method):

  1. Prepare a basin or bathroom sink, and fill it with hot water of about 50 degrees,
  2.  Soak the carpet with creases in In hot water, gently rub the creases of the carpet with your hands, and continue to soak for a while
  3. Take out the carpet, place the carpet on a flat floor or hanging, and dry it naturally or with a hair dryer.
  4. For large rugs, You can wet the rugs directly with a shower in your bathroom, and in the same way, let them dry to remove the creases.
  5. Our rugs are fully washable, so cleaning the rugs is the same.